Several weeks ago you may recall I wrote a piece decrying the decision making on a number of cases involving Geico insurance. While I am outspoken when I see injustice, it is only fair to also recognize improvement.
In the DUI case that I described, Geico went on to reverse their liability decision and has now taken care of the property damage that the clients sustained at the hands of the drunk driver. What happens with the husbands injured shoulder remains to be seen but for now the universe is back in order and functioning as it should for that family.
On the case involving two carpal tunnel surgeries that I mentioned was getting close to trial with a totally unfair offer in light of the jury value, Geico also reassessed the situation and ended up doing the right thing and resolving the claim. Do I wish for the client's sake that they had done this a year ago? Absolutely, but as I said earlier, in the field of injury law justice delayed is still better than no justice at all.
The motorcycle case was put into litigation two weeks ago and we are now waiting for the defense to file an answer. Whether the adjuster on that file is given the latitude to better assess the risk remains to be seen but as the old song says, "two out of three ain't bad."
I do not inherently believe that first tier insurance companies are evil as some of my brothers at the bar do, but they can go through periods where their decision making is profoundly obtuse.
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Giving Geico Credit Where it is Due and a Suggestion
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Over the last week I have had 4 people call the office complaining that their Atlanta lawyers won't call them back. Furthermore, the injury lawyers have sent a letter to the client saying the office is sending a demand to the insurance company without running it by the client first. In even the most simple car accident case, they are certain fundamental duties your lawyer owes you in Georgia. 
